FAQ

Frequently Asked Questions

Welcome to Salt Air Gallery. Here you'll find answers to some of the most common questions about our artwork, calendars, printing, delivery and orders.

If you have a question that isn't answered here, please get in touch and we'll be happy to help.

Are your prints framed?

Our standard art prints are unframed unless the product listing specifically states that it is a framed print.

Framed artwork is available in selected collections and will be clearly identified in the product title and description.

If you are unsure whether a particular product is framed, please check the product details before ordering.

What paper do you use for your art prints?

Our art prints are printed on 200gsm FSC certified matte fine art paper.

We use Giclée printing technology to produce rich colour, fine detail and excellent depth.

What is Giclée printing?

Giclée printing is a high quality fine art printing process that uses fine ink droplets to reproduce artwork with excellent detail, colour and tonal depth.

It is particularly suited to artwork where subtle colour variations, texture and fine detail are important.

What sizes are your art prints available in?

Many of our art prints are available in a range of sizes, including:

  • 20 × 25 cm / 8 × 10"

  • 27 × 35 cm / 11 × 14"

  • A3

  • 40 × 50 cm / 16 × 20"

  • A2

  • A1

Available sizes vary between products, so please check the size options on the individual product page.

2027 Calendars

What size are your 2027 calendars?

Our calendars are available in different formats depending on the collection and intended market.

For example, many of our UK calendars are A3, while some US and Canada calendars are produced in an 11 × 8.5 inch format.

Please check the individual product listing for the exact size of the calendar you are ordering.

Do the calendars run from January to December 2027?

Yes. Our 2027 wall calendars contain artwork for each month from January through December 2027.

What type of paper are the calendars printed on?

Our Calendars are printed on high quality 250gsm silk paper.

Are the calendar images designed to look like paintings?

Yes. Our calendars are designed to combine practical calendar use with beautiful artwork.

Depending on the collection, you'll find traditional oil painting inspired, vintage, impasto, Impressionist inspired and other painterly styles.

Do you ship to USA and Canada?

Yes, whilst we are based in the UK , our artwork is available to ship to the US and Canada, we use a print partner based in the US to print and ship our artwork across US and Canada, saving on delivery costs and shipping time.

🐾 Pet & Animal Artwork

Can I order artwork of my own pet?

Some of our products are designed around particular breeds or animal types rather than being individually painted from a customer's photograph.

If you're looking for a personalised piece based on your own pet, please contact us before ordering so we can let you know what options are currently available.

📦 Ordering & Delivery

How long does my order take to be dispatched?

Art prints are generally despatched within 5 working days, Monday to Friday.

We have a delivery widget on each product page that gives you an estimate of your delivery date, majority of orders are received before this date.

How will my art print be delivered?

UK art prints are currently sent using Evri 48HR Tracked.

US orders are sent using USPS Priority Mail where specified on the product listing.

Delivery services can vary between products and destinations, so please check the delivery information on your individual product page.

Will I receive tracking information?

All orders are sent tracked, tracking information will be provided via email when your order has been dispatched.

Do you ship internationally?

Yes. We offer international delivery on selected products.

Available destinations and delivery options can vary depending on the product, so please check the shipping information at checkout.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us as soon as possible.

Because orders may enter production or fulfilment quickly, we're unable to guarantee that an address can be changed once an order has been processed.

🎁 Buying a Gift

Can I send an order directly to someone as a gift?

Yes. You can use the recipient's address as the delivery address when placing your order.

💔 My Order Has Arrived Damaged

What should I do if my artwork arrives damaged?

Please contact us as via our contact page or email hello@saltairgallery.co.uk soon as possible if your order arrives damaged.

Please include photographs of the packaging and the artwork so that we can assess the problem and help resolve it as quickly as possible.

What if I receive the wrong item?

If you've received an incorrect item, please contact us as soon as possible with your order details and photographs of the item received.

We'll investigate and help put things right.

↩️ Returns & Refunds

Can I return my artwork?

Our returns policy can vary depending on the product and whether it has been made specifically for you.

Please see our Returns & Refunds Policy for full details before ordering.

If your order arrives damaged or there is a problem with your purchase, please contact us and we'll be happy to help.

What happens if I change my mind about my order?

Please contact us as soon as possible.

Some products may enter production shortly after an order is placed, so cancellation may not always be possible once production has started.

💌 Still have a question?

If you can't find the answer you're looking for, we'd love to hear from you.

Please get in touch hello@saltairgallery.co.uk and we'll be happy to help.